Last updated: 1 January 2026

RTF88 Privacy Policy – Your Personal Data Protection

At RTF88, your privacy is not merely a legal obligation — it is our genuine commitment to every member. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information when you use our gaming platform. We encourage you to read this document carefully.

rtf88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. All personal information you provide is handled with the highest level of security using 256-bit SSL encryption.

Your Data, Your Rights

We protect every RTF88 member's privacy with the latest encryption technology

How RTF88 Protecting Your Privacy

Six core pillars that form the foundation of our data protection commitment to every member.

High-Level Encryption

All data transmitted between your device and rtf88 servers is protected with 256-bit SSL encryption, ensuring no third party can intercept or read your information.

No Data Sales

Rtf88 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

Full Member Control

You have the right to access, correct, or request deletion of your personal data at any time. Your rights are respected and fulfilled within a reasonable timeframe.

Secure & Stable Servers

Your data is stored in ISO 27001-certified data centres with strict physical and digital access controls. Automatic daily backups are performed to ensure no data is lost.

Immediate Breach Notice

In the event of any security breach involving your data, RTF88 is committed to providing notification within 72 hours and taking immediate remediation steps.

Malaysia PDPA Compliance

All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 and guidelines issued by the Personal Data Protection Commissioner.

1Personal Information We Collect

When you register and use the RTF88 platform, we collect several categories of personal information to ensure the services we provide run smoothly, securely, and in compliance with applicable legal requirements.

The categories of information we collect include:

  • Identity information: Full name, date of birth, identity card number (MyKad), passport number (if applicable), and images of identity documents for KYC verification purposes.
  • Contact information: Email address, mobile phone number, and residential address.
  • Financial information: Bank account number, account holder name, and digital wallet details for deposit and withdrawal processing purposes.
  • Technical information: IP address, device type, operating system, web browser, access log data, and unique device identifiers.
  • Platform activity information: Wagering history, transaction records, interactions with platform features, and gaming session data.
  • Communication information: Support chat records, emails sent to us, and feedback you provide.

We only collect information that is genuinely necessary for the stated purposes. This "minimum collection" principle is central to our data protection approach. You are not required to provide information beyond what is needed to register and use RTF88's core services.

2How We Use Your Information

Rtf88 uses the personal information collected for the following purposes, all of which are necessary to deliver the service you expect:

  • Account management: Creating, verifying, and maintaining your account, and securely processing login requests.
  • Identity verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements and prevent fraud.
  • Transaction processing: Processing deposits, withdrawals, and bonus payments quickly and securely through approved channels.
  • Customer support: Answering enquiries, resolving complaints, and providing the technical support you need.
  • Platform security: Detecting and preventing fraud, account abuse, illegal activity, and other security threats.
  • Service improvement: Analysing usage data in aggregate (not individually) to understand how members use the platform and improve the user experience.
  • Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have given consent to receive such communications.
  • Legal compliance: Meet the reporting and compliance obligations required by applicable Malaysian law.

We will not use your information for any other purpose not stated here without obtaining your consent first.

3Information Sharing and Disclosure

Rtf88 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your information with trusted parties:

Third Parties Purpose of Sharing Legal Basis
Payment service providers Processing deposits and withdrawals Contract performance
Game providers Delivering game content Legitimate interests
KYC/AML service providers Identity verification & compliance Legal obligation
Government authorities Compliance with court orders / investigations Legal obligation
IT infrastructure providers Server hosting & cybersecurity Legitimate interests

All third parties working with rtf88 are bound by strict confidentiality agreements and are required to handle your data in accordance with applicable data protection standards. rtf88 takes responsibility for ensuring all partners comply with their relevant data protection obligations.

In cases of cross-border international data transfers, RTF88 ensures adequate protection through recognised contractual safeguard mechanisms, in line with adopted data protection standards.

4Data Security and Protection Measures

Protecting your personal data is the top priority of rtf88. We have implemented a multi-layered security framework encompassing comprehensive technical and organisational measures:

  • Data encryption in transit: All communications between your browser or app and rtf88 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
  • Data encryption at rest: Sensitive data such as financial information and identity documents are encrypted at rest on our servers using AES-256 encryption.
  • Strict access controls: Only staff with specific authorisation may access members' personal data, and all access is logged and continuously monitored.
  • Two-factor authentication (2FA): Available to all member accounts and mandatory for all rtf88 internal staff access.
  • 24/7 security monitoring: An automated threat detection system operates around the clock to identify suspicious activity and cyberattacks.
  • Regular penetration testing: Security audits and penetration testing are conducted regularly by independent security experts.
  • Staff training: All rtf88 staff undergo regular data protection training to ensure best practices are consistently followed.

While we take all reasonable steps to protect your data, no system can guarantee absolute security at all times. We encourage you to also take precautions such as using a strong password and not sharing your login credentials.

5Cookies and Tracking Technologies

Rtf88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform operations such as maintaining login sessions and ensuring transaction security. These cookies cannot be disabled without affecting the platform's primary functions.
  • Performance Cookies: Collecting information on how you use our platform — for example, the most frequently visited pages and time spent. This data is used in aggregate form to improve the platform.
  • Functional Cookies: Remembering your preferences such as language, region, and other settings to deliver a more personalised experience.
  • Analytics Cookies: Help us understand overall platform usage patterns. Data collected is anonymised and not linked to any individual identity.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the RTF88 platform on your device.

The rtf88 platform also uses tracking pixels and device fingerprinting technology solely for security purposes — to detect and prevent unauthorized access attempts and fraudulent activity.

6Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by RTF88:

👁️
Right to Access

Request a copy of the personal data we hold about you.

✏️
Right to Rectification

Correct inaccurate or incomplete data.

🗑️
Right to Erasure

Request deletion of data under certain circumstances permitted by law.

🚫
Right to Object

Object to the processing of your data for direct marketing purposes.

📦
Right to Portability

Receive your data in a machine-readable format.

⏸️
Right to Restrict Processing

Request a temporary restriction on the processing of your data.

To exercise any of the rights above, you may contact our data protection team via live chat or support email. We will process your request within 30 calendar days of receipt, subject to the identity verification requirements necessary to safeguard your information.

Please note that some of these rights may be limited in certain situations — for example, we cannot delete data required to fulfil legal obligations or needed for the resolution of outstanding legal claims.

7Data Retention and Deletion

Rtf88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

  • Active account data: Retained for the duration that your account remains active on the RTF88 platform.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date to comply with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in compliance with AML requirements.
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical data and server logs: Retained for 12 months for security and technical troubleshooting purposes.
  • Account closed: Personal data of members who close their accounts will be deleted or anonymised upon expiry of the applicable mandatory retention period.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered, or permanently anonymised so that it can no longer be linked to your identity.

8Child Protection

Rtf88 is a gaming platform restricted to individuals aged 18 and above only. We do not intentionally collect or store any personal information from individuals under the age of 18.

If we discover or are made aware that we have inadvertently collected information from a child, we will take immediate steps to delete that information from our database and close the relevant account.

Parents and guardians are encouraged to monitor their children's internet use and to employ appropriate parental control software. If you have reason to believe that your child has registered or attempted to use the RTF88 platform, please contact our support team immediately.

9Changes to This Privacy Policy

Rtf88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Last Updated" date at the top of this document will always reflect the most recent revision date.

When significant changes are made to this Privacy Policy, RTF88 will notify you through one of the following methods:

  • A clear notice on the platform's home page or within your account
  • Email sent to the address registered in your account
  • Push notifications via the rtf88 mobile app

Your continued use of the rtf88 platform following any updates to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and stop using this platform.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how RTF88 handles your personal data, we are always here to help.

You may contact the RTF88 Data Protection Officer (DPO) through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
  • Email: [email protected] (response within 2 business days)
  • Help Center: Visit the section FAQ us for instant answers to frequently asked questions

We are committed to addressing every privacy-related enquiry seriously and as promptly as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Commissioner.

Your privacy is our responsibility. rtf88 is committed to always acting with transparency, accountability, and respect for the trust you place in us when using this platform. Thank you for trusting rtf88.

Your Data is Safe. Play With Peace of Mind!

Rtf88 protects every detail of your information with the latest encryption technology. Register your account today and enjoy gaming without worry — your data security is our top priority.

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